Privacy Policy

Effective Date: March 1, 2025

At Downgrain Labs (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [downgrain.com] (“Site”) or use our services. By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you use our contact form or otherwise communicate with us, we may collect personal information that you provide, such as your name, email address, phone number, and any other information you submit through the form.

b. Non-Personal Information

We may collect non-personal information automatically when you visit our Site, such as:

• Log Data: Information your browser sends when you visit our Site, which may include your IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies: We use cookies to improve your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and other details about your visit.

2. Use of Information

We use the information we collect in the following ways:

• To respond to inquiries and communicate with you.
• To improve the functionality of our Site.
• To monitor the performance and effectiveness of our Site using tools like Google Analytics.
• To comply with legal obligations.

3. Google Analytics and Other Tracking

We use Google Analytics to analyze how visitors interact with our Site. Google Analytics collects information such as your IP address, browser type, referring/exit pages, and the dates/times of your visits. This information is used to improve the content and performance of our Site. Google Analytics may set cookies to help with this process.

We also use the Jetpack plugin to collect information about the usage of our Site for analytics purposes, such as tracking views, posts, and page visits.

For more information on how Google Analytics collects and processes data, you can visit Google’s Privacy Policy. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on.

4. Cookies

Cookies are used on our Site to enhance your experience, remember preferences, and analyze traffic. By using our Site, you consent to the use of cookies in accordance with this policy. If you prefer, you can modify your browser settings to block or delete cookies, but this may affect your ability to use some features of our Site. You can manage your cookie preferences using the cookie consent tool provided on our Site.

5. Contact Forms and Third-Party Plugins

If you submit a contact form on our Site, your personal information, such as your name and email, will be stored by our contact form plugin (e.g., WPForms) for us to respond to your inquiry.

We may also use third-party plugins to help operate our Site and analyze Site traffic. These plugins may collect personal data, which will be handled in accordance with the respective plugin’s privacy policy.

6. Third-Party Services

We may share your personal information with third-party service providers to help us operate our Site and conduct our business, such as hosting providers, email service providers, and analytics services like Google Analytics and Jetpack. These third parties are obligated to keep your information confidential and are not allowed to use it for their own purposes.

We may also be required to disclose your information if required by law, such as to comply with a subpoena or other legal process.

7. Security of Your Information

We use reasonable security measures to protect the personal information we collect. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request that we correct or update any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time.

If you would like to exercise any of these rights, please contact us using the information below.

9. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.